Terms of Service

Welcome to AZ Apparel! These Terms of Service govern your use of our website and the purchase of our authentic Moroccan apparel. By using our website or making a purchase, you agree to these Terms.

1. About AZ Apparel

AZ Apparel specializes in authentic Moroccan traditional clothing including:

2. Product Information and Sizing

Traditional Moroccan Sizing

Our products follow authentic Moroccan sizing standards. For Qamees, sizing includes both length and chest measurements (e.g., "56-M" means 56cm length with Medium chest width). Please refer to our detailed size charts.

Handmade Variations

Slight variations in color, pattern, or measurements may occur due to the handmade nature of traditional Moroccan garments and natural fabric variations.

3. Shipping and Delivery

Shipping Options

• US Standard Shipping: FREE (5-7 business days)
• US Expedited Shipping: Paid options available (2-4 business days)
• International Shipping: Available to 30+ countries with calculated rates

International Destinations

We ship worldwide including: Canada, UK, Australia, Germany, France, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Sweden, Norway, Denmark, Finland, Ireland, Portugal, Poland, Czech Republic, Hungary, Greece, Japan, South Korea, Singapore, Hong Kong, New Zealand, Brazil, Mexico, and more.

Note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Account Creation and Authentication

Multiple Login Options

We offer secure authentication methods to protect your account:

• Email/Password: Traditional account creation with BCrypt-encrypted passwords
• Google OAuth 2.0: Secure login through your Google account
• Session Management: Secure session handling via Passport.js and Express Session

Account Security

• All passwords are encrypted using industry-standard BCrypt hashing
• Account data securely stored in encrypted PostgreSQL databases
• Secure session management with automatic timeout protection
• Multi-factor authentication support through Google OAuth

5. Payment and Security

Stripe Payment Processing

All payments are processed securely through Stripe, ensuring:

• PCI DSS Compliance: Industry-standard payment security
• Encrypted Transactions: All payment data encrypted in transit and storage
• Fraud Protection: Advanced fraud detection and prevention
• Multiple Payment Methods: Credit/debit cards, Apple Pay, Google Pay, and more

Accepted Payment Methods

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers and other local payment methods supported by Stripe

Shipping Integration

We use Shippo API for accurate shipping calculations and logistics:

• Real-time Rates: Live shipping cost calculation from major carriers
• Address Validation: Automatic verification for accurate delivery
• International Support: Global shipping options with customs documentation
• Tracking Integration: Automatic tracking number generation and updates

Pricing and Data Security

• All prices are displayed in US Dollars (USD)
• Prices do not include shipping costs (except free US shipping)
• All customer data encrypted and stored in secure PostgreSQL databases
• Payment processing handled exclusively by Stripe - we never store credit card information
• Session security managed through Express Session middleware
• We reserve the right to change prices at any time
• Price changes do not affect orders already placed
• Regular security audits and updates to protect customer information

5. Returns and Exchanges

30-Day Return Policy

We accept returns within 30 days of delivery for:

• Unused items in original condition
• Items with original tags attached
• Items in original packaging

Return Process

1. Contact us within 30 days of delivery
2. Receive return authorization and instructions
3. Package items securely with original packaging
4. Ship using provided return label

Refunds are processed within 5-7 business days after we receive and inspect returned items.

6. User Accounts

When creating an account, you agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

7. Intellectual Property

All content on our website, including product images, descriptions, website design, AZ Apparel branding, and written content, is protected by copyright and intellectual property laws.

8. Limitation of Liability

AZ Apparel's liability is limited to the maximum extent permitted by law. We are not liable for indirect, consequential, or punitive damages, lost profits, or delays due to external factors.

9. Governing Law

These Terms are governed by the laws of Massachusetts, United States. Any disputes will be resolved in the courts of Massachusetts.

10. Changes to Terms

We may update these Terms from time to time. Continued use of our website after changes constitutes acceptance of the new Terms.