Frequently Asked Questions
Find answers to common questions about our products and services
What types of traditional clothing do you sell?
We specialize in authentic traditional Islamic clothing including Moroccan gandouras and djellabas from Fez artisans, qamees and shemaghs from Yemen and Saudi Arabia, and kufis. All our garments are traditionally worn by scholars and people of knowledge.
Are your garments authentic?
Yes! We source our products directly from skilled artisans in their traditional regions - Moroccan pieces from Fez, qamees and shemaghs from Yemen and Saudi Arabia. Each piece is crafted with attention to detail and authenticity.
What materials are used in your clothing?
We use premium fabrics including high-quality cotton, linen blends, and traditional materials specific to each region. All materials are carefully selected for comfort, durability, and authenticity.
How do I choose the right size?
Check our detailed size guide which provides height-based recommendations. For gandouras: S (5'3"-5'5"), M (5'6"-5'8"), L (5'9"-6'0"), XL (6'1"-6'4"). Consider your weight and desired fit when choosing. View full size guide
Do sizes run large or small?
Our traditional garments are designed for a comfortable, modest fit. They typically run true to size based on height, but if you prefer a looser fit or have a broader build, consider sizing up.
Can I exchange for a different size?
Yes, we offer size exchanges within 30 days. The item must be unworn with tags attached. Customer is responsible for return shipping costs for exchanges.
Do you offer free shipping?
Yes! We offer free standard shipping (5-7 business days) on all orders within the continental United States, no minimum purchase required.
How long does shipping take?
Standard shipping takes 5-7 business days within the US. Express shipping (from $15.99) takes 2-3 business days. International shipping takes 7-14 business days. All orders are processed within 1-2 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping starts at $25.99 and takes 7-14 business days. Customers may be responsible for customs fees and duties.
What is your return policy?
We offer a 30-day return policy. Items must be unworn, in original condition with tags attached. We provide free return labels only for defective items. Customer pays return shipping for other returns and exchanges.
How do I start a return?
Contact our customer service team at az.corporation33@gmail.com within 30 days of delivery. Include your order number and reason for return. We'll guide you through the process.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will appear on your original payment method.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use this number to track your package in real-time through our shipping partners' websites.
Can I modify my order after placing it?
Contact us immediately at az.corporation33@gmail.com if you need to modify your order. We can make changes if the order hasn't been processed yet (within 1-2 business days).
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods through our checkout system.
Do you have a winter collection?
Yes! Our winter drop is coming soon, featuring traditional farwas (jackets that pair perfectly with traditional wear), winter djellabas, and other cozy pieces with warm, premium fabrics.
How can I contact customer service?
Email us at az.corporation33@gmail.com or call +1 (617) 599-3041. We're here to help with any questions about products, orders, sizing, or returns.
Still Have Questions?
Our customer service team is here to help with personalized assistance