Returns & Exchanges
Easy returns and exchanges for your peace of mind
Return Policy
30-Day Return Window
You have 30 days from the date of delivery to return your item for a full refund. Items must be in original condition with tags attached.
Eligible Items
- All gandouras, djellabas, and qamees
- Shemaghs and kufis
- Items in original packaging
- Unworn items with tags attached
Non-Returnable Items
- Custom or personalized items
- Items worn or washed
- Items without original tags
- Sale items marked "Final Sale"
Exchange Process
We offer exchanges for size or color within 30 days. Simply contact us to start the process. Customer is responsible for return shipping costs for exchanges.
Frequently Asked Questions
How long does a refund take?
Refunds are processed within 5-7 business days after we receive your returned item.
Who pays for return shipping?
We provide free return labels for defective items only. Customer pays return shipping for exchanges and other returns.
Can I return sale items?
Most sale items can be returned unless marked "Final Sale" at checkout.
What if my item is defective?
We'll provide a prepaid return label and full refund or replacement for any defective items.
Need to Start a Return?
Our customer service team is here to help make your return process smooth and easy.